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Improving in-park planning, attraction discovery, and Lightning Lane booking through a more streamlined mobile experience.
The existing app buried high-priority information under promotional content and fragmented navigation. I redesigned the core in-park experience so guests could access tickets, wait times, and Lightning Lane faster and with less effort.
The Disneyland app supports a large ecosystem of park features, but public user feedback consistently highlighted frustrations around navigation complexity, information overload, and time-sensitive planning tasks during park visits.
Because theme park environments are fast-paced and information-heavy, guests often need quick access to:
• park entry details
• attraction wait times and availability
• Lightning Lane reservations
• High-priority information competed with secondary content.
• Planning tasks required excessive navigation steps
• Dense layouts reduced scanability during park navigation
• Guests experienced friction during real-time decision-making.
This project focused specifically on improving in-park usability for guests attempting to maximize attraction access throughout the day.
The redesign emphasized:
• clearer information hierarchy
• streamlined attraction planning
• improved scanability in outdoor environments
• and faster access to operational park tools
A major design consideration was balancing functional usability with the immersive qualities associated with the Disneyland experience.
Guests frequently open the app to access tickets, reservations, and planning tools throughout the day. The redesign prioritized trip-related information while reducing non-essential content to improve scanability and faster access to park actions.
Accessing attractions and Lightning Lane features involved multiple fragmented navigation flows. To simplify the existing Tip Board, Wait Times & Showtimes, and Attractions & Shows experience, I explored consolidating them into a unified “Activities” section with clearer hierarchy, simplified browsing patterns, and a scalable framework for different Lightning Lane use cases.
The redesign consolidated overlapping park utilities into a more streamlined menu structure while reserving primary navigation for core in-park experiences. Custom illustrations were introduced to reinforce Disney’s visual identity without overwhelming operational tasks.
This project pushed me to focus on behavioral friction and how design holds up under real-world conditions. Guests are distracted, time-pressured, and making quick decisions in a loud and fast-moving space. The app either helps them move forward or gets in their way.
Balancing functional clarity with Disney's emotional brand identity was the most challenging and interesting part.
If I had usage data, I'd want to validate whether consolidating the Tip Board reduced the number of taps to complete a Lightning Lane booking and whether the new homepage actually changed how quickly guests reached their tickets.